01The free service
Submitting an idea, receiving a score, and appearing on the Merit Board are all free. No payment is taken, so there is nothing to refund.
02Highlight Board placements are final
Every payment for a Highlight Board placement is final and non-refundable.
A placement is delivered in full the moment your payment completes. Your idea appears at its paid position immediately, publicly, and permanently in the record of the board.
There is nothing left to deliver afterwards, and nothing that can be returned or withdrawn once other people have seen it.
This is stated at checkout before payment, in plain language, and you confirm it as part of buying.
03Things that are not grounds for a refund
To be completely clear before you pay, none of the following will be refunded:
- Being outbid and moving down the board, whether that happens in a month or in ten minutes
- Receiving fewer visitors or clicks than you hoped for
- Deciding afterwards that you paid more than you meant to
- Changing your mind about being publicly listed
- Asking for your own placement to be removed
- Disagreeing with the score or the written assessment your idea received
- The site later changing, resetting the boards, or shutting down
The Highlight Board is a public auction for position. Getting outbid is the mechanic working as designed, not a fault.
04When a refund is issued
A full refund is given in these cases, without argument:
- Duplicate charge. You were billed more than once for the same placement.
- Failed delivery. Payment completed but the placement never appeared, and it could not be fixed within 48 hours of you reporting it.
- Wrong amount. You were charged an amount different from the one shown at checkout.
- Unauthorised payment. Your card was used without your permission, once verified with the payment provider.
- Removal in error. A valid placement was taken down by mistake and could not be restored.
If a placement is removed because it broke the rules in the terms of service, no refund is given.
05How to request one
Email support@ratemyidea.fun within 14 days of the charge. Include:
- The email address used at checkout
- The Dodo Payments order or transaction reference from your receipt
- The date and amount of the charge
- A short description of what went wrong
Every request gets a reply within two working days. Approved refunds are processed through Dodo Payments and usually reach your account within 5 to 10 working days, depending on your bank.
Refunds are issued to the original payment method only.
06Before you raise a chargeback
If something has gone wrong, email first. Genuine problems in the list above are refunded quickly and without dispute, and a direct email is far faster than a bank claim.
Chargebacks raised for reasons already listed as non-refundable will be contested with the payment provider, using the checkout record showing the terms you accepted.
07Who processes payments
Payments and refunds are handled by Dodo Payments, acting as merchant of record. They appear on your statement as the merchant and issue your receipt. Card details are never received or stored by this site.